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Lost my files which made by sketchup

Lost my files which made by sketchup

amatea
New member | Level 2

Today I find out that there are several files lost when I was going to use them.

 

I am not sure if it's because of my hard drive or dropbox. They should be in the list of delete history if I deleted them accidentally, but they are not. There are no any latest or history version of the files.

 

The lost files were all made by the same application called sketchup. I was keep using them for 2 months untill I finished my job at 28 last month. I don't know why only the files made by the same applicaiton disappeared. 

 

It makes me worried that if I should keep using dropbox with some unknown risks.

 

If anyone knows anything please let me know ,thank you!

 

 

1 Reply 1

Re: Lost my files which made by sketchup

Megan
Dropboxer

Hey @amatea, I'm sorry to hear about that! 

 

When was the last time you checked on our website for the files? Are you sure they have been successfully synced to Dropbox? 

 

If I were you, I'd check my events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing folders. 

 

Also, how do you connect Sketchup with Dropbox? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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