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Lost photos after my mobile was stolen.

Lost photos after my mobile was stolen.

Milliemoos
Explorer | Level 3

I recently had my phone stolen and on my new phone I can't get any of my photos. I know they !re there because my !count was full

7 Replies 7

Megan
Dropbox Staff

Hi @Milliemoos, welcome to our Community, and let's jump right into this! 

 

I'd need some additional info, in order to understand what you're seeing on your end. 

 

Do you access your Dropbox account, using the mobile app on your new phone? Have you made sure that you're accessing the correct account?

 

If you visit your account using the web, do you see any files there? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Milliemoos
Explorer | Level 3

ive tried every email it could possibly be but no luck. I've tried the mobile app and desktop

Megan
Dropbox Staff

Hi @Milliemoos, when was the last time you accessed your Dropbox account online? 

 

Is it possible that whoever stole your phone removed your content? Have you checked your events page on any of the accounts? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Milliemoos
Explorer | Level 3

no theress. nothing to sat theyve deleted my photos

Megan
Dropbox Staff

Hi @Milliemoos, do you remember when you access Dropbox last? 

 

Do you have any other connected devices that you can use to access your account? Also, if I were you, I'd check my email for any Dropbox communications, just to see if the account was closed due to inactivity. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Milliemoos
Explorer | Level 3

I can remember seeing the photos before my phone got stolen

Nancy
Dropbox Staff

Hey @Milliemoos, is it OK if we log a ticket for you and send it over to the email address that’s linked to your Community profile here?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Milliemoos Explorer | Level 3
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    Megan Dropbox Staff
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