Re: Lost photos & videos

nk1127 · ‎11-17-2022

I had a dropbox account for several years & paid for storage of photos & videos so family members could access them. I didn't realize it wasn't renewed and now all my files are gone. Is there anyway to reactivate and see them again?

Mark · ‎11-17-2022

Hi @nk1127

How long ago did you last log in? Have you tried logging in to see what is there?

Unfortunately if it was over 12 months ago then accounts are removed for inactivity and its not possible to recover 😞

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View solution in original post

Mark · ‎11-17-2022

Hi @nk1127

How long ago did you last log in? Have you tried logging in to see what is there?

Unfortunately if it was over 12 months ago then accounts are removed for inactivity and its not possible to recover 😞

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

nk1127 · ‎11-18-2022

Thanks for responding. It was back in 2020 and I have logged in but there are only a few documents still there. All my videos & photos are gone 😪

Walter · ‎11-18-2022

Hey @nk1127, sorry to hear about this.

Can you clarify when was the last time you logged into the account in question? If it's been more than a year, it's probably been closed due to inactivity as Mark mentioned.

Do you see any signs of your missing files in your deleted files page or the events page?

If not, have you made sure that you're looking at the correct account?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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