Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I am finding that low-quality duplicate files are being randomly added to my Dropbox folders - does anyone know what they are and if there is any way I can stop this from happening? Thanks 🙂
Hi there @Ess31, welcome to our Community and happy Monday!
Can you please let me know where exactly you are spotting these duplicate files? Can you check your events page to see from where they're being added to your account or the version history of one of those files to see more information?
Keep me posted with your findings!
Hi @Walter , thanks for your reply 😊 The files are low quality duplicates (20-30kb often) of higher quality photos I'd taken on my phone. The files would upload to the Camera Uploads folder with the name changed to reflect the time it had uploaded, rather than the time that the original photo was taken. I have looked at 4 of the low quality photos, and the file names in this case are all including the date 9th December 2022, which is not when I took the photos (my file names are by default the date and time that the photo was taken). When looking at version history nothing significant is shown other than the fact the file is there. I've tried to look at the events page but it's really difficult to find any one of the photos I'm looking for. However, looking at the dates around the 9th and 10th Dec it seems that a lot of duplicate photos were uploaded at once on these dates.
Hope that's some help..................... Bit of a tech newbie here!!
Hi @Ess31, based on what you described, it sounds like the size of the original file, and the size of the copy is different, right?
If the sizes are different, this means that the original photo was modified by a third-party app, most likely by adding metadata to your image. Could you be having any apps accessing the files like that?
This changed the size of the image could be causing the Dropbox app to detect this file as a new image and upload it to Dropbox.
Hi @Ess31, feel free to have a look into this.
Closing, and eliminating some third-party apps that could be working in the background, and seeing how your Dropbox files will react might be helpful.
If you can't locate any tangible evidence, reply back to me, and we'll take it from there!
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!