Malware encrypted files in my Dropbox. How do I get Dropbox Support to restore my files from backup?

[mister_s_work]

How do I put in an official request for them to restore my Dropbox files to a certain date in the past (a couple days ago)?

[Hannah]

Hey @mister_s_work, thanks for reaching out to our Community.

Sorry to see that your files got encrypted by ransomware.

Have you tried reaching out to our support team about this?

If you're on a paid plan, you should also be able to use our rewind feature to restore your files as well.

But if you're not or you're having issues accessing support, please let me know and I can reach out to you via email.

Thanks.