Map deleted

Jannita · ‎01-25-2023

Hello Dropbox Community,

I want set back our map 'Podcast' to our Dropbox, but can't find it anymore by the deleted items. I think because I changed the name of the map where it was standing.

The map was standing under Go and Tell (2023) > 4| MarCom. And I think then under Content or Social media > Podcast. We deleted the map 24 January.

Hope to here from you, it is very imported for us....

Greetings,

Jannita

Mark · ‎01-25-2023

If you can restore it via https://help.dropbox.com/delete-restore/recover-deleted-files-folders 🙂

As long as it was deleted within the last 30 days

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Jannita · ‎01-25-2023

Thank you for your respons, but we can't see the files and map. None of all the deleted maps. We think it is because we changed the name of the map where it was put in. It's very urgent to find the files back. Can you help us to find?

Jannita · ‎01-26-2023

Hello Mark,

We really are in urgent need for a solution. Dropbox has promised us that we can always find our deleted items back, but it isn't. Hope to hear soon from you to help us back our urgent documents....

Hannah · ‎01-26-2023

Hey @Jannita, was this a shared folder or a subfolder of a shared folder?

And do you see any events related to that folder in your events page?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Jannita · ‎01-27-2023

Hi Hannah,

Thank you very much for your respons. It helps us to search in events. We're busy to find it. For now, thank you. Hopefully it works!

Graham · ‎02-01-2023

Hi @Jannita,

I hope you are well today. I can see that you were having difficulties locating a deleted file. I just wanted to follow up to see if you had managed to find it after the last bit of advice my colleague Hannah gave you. If it's still missing please just let us know and we'll do what we can to help again.

Thanks, and have a great day!

Graham

Jannita · ‎02-22-2023

Hi Graham,

Thanks again for your message. We've tried to find the map 'Podcast' with a lot of audio files. In the meantime we tried to work without it, but it doesn't work. Is there anything you can do for us? Hope we can find a solution!

Have a nice day,

Jannita

Walter · ‎02-22-2023

Hey @Jannita, sorry to jump in, but I was wondering; did you have any luck using the events page to restore your missing files (or folder)?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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