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Mass deletion happened today - Says it was me, it wasn't - Need help please

Mass deletion happened today - Says it was me, it wasn't - Need help please

Philip_Smith
Helpful | Level 6
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I have dropbox for our team. We have (usually) group folders that I created and shared from the Content Manager page...
Well, today I went to open an Excel file that I use most days and Excel said the file was not in its expected location.

  • I opened windows explorer to find all the group folders empty (that's 119,120 files missing)
  • My personal folders deleting in front of my eyes
  • I checked my email and Dropbox had just sent me an email alerting of the Mass Deletion
  • Group folders all gone at this point
  • I opened my browser (from the dropbox desktop app) and logged in
    • I have not been able to "Unwind", "Restore" or the like

Has anyone else got this problem at the moment?

 

Strange thing also (as if all our files being trashed wasn't bad enough) I try to view "Deleted Files" and it's like the folders and files never existed.

  • The only place I get to see the deleted folders is when viewing the "Alert"
  • I don't know how many times I've clicked the blue "Restore" button (top right) but the files don't appear to be available
  • Clicking restore opens an "Activity Log"
    • Some of the items have "Restore" on the ellipsis
    • Message I get: "Can't Restore. Can only restore items in the team space."

Does anyone know where the "Team Space" is located?

I've been on this for three hours now and going in dropbox circles.

 

Thanks for reading/listening.

17 Replies 17

Jay
Dropbox Staff
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Hi @bonn88, once you get a ticket ID from the automated email response, please let us know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bonn88
Explorer | Level 4
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Hello, I have sent two separate emails requesting help with my missing files but I have not received a ticket ID. Please help!

Thank you.

Jay
Dropbox Staff
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As you're not receiving the email via the site, in order to look into this matter in more detail, would it be possible for us to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bonn88
Explorer | Level 4
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Yes, please contact me at that email address.

Hannah
Dropbox Staff
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Hey @bonn88, I just sent you an email, so we can continue from there.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Graham
Community Manager
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Hi @bonn88,

 

Thank you for visiting us here on the Dropbox Community. I hope you are well. I noticed you were having some issues with deleted files earlier this month and I just wanted to follow up with you here as I know exactly how frustrating it can be to unexpectedly lose some files. I see that your conversation moved to email so I was wondering if you had managed to recover the files you were looking for? If you're still experiencing difficulties in locating them, please let us know and we'll do whatever we can to help.

 

Thanks again, and have a great day!

 

Graham

Toonbox
New member | Level 2
Go to solution

I have the same case. The problem is that I can see the event in the list, but I have no links connected to this case or any other way to undo this action. Just the list of actions. 

Hannah
Dropbox Staff
Go to solution

Hey @Toonbox, do you see your deleted files in your deleted files page, so that you can restore them from there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Toonbox New member | Level 2
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    Graham Community Manager
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    bonn88 Explorer | Level 4
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