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Missing Files

New member | Level 2

I haven't logged into Dropbox for a while, and upon logging in today I see that all of my files are gone, with only a few shared files still remaining. I see nothing in the events page that would suggest a deletion. The files were quite important to me, and I'm looking for assistance in recovering them. I noticed by looking at other posts it could be due to inactivity, however I have never received any emails warning me of my files being removed due to inactivity, if it really was due to this I honestly feel cheated.

1 Reply 1

Re: Missing Files

Super User II

Hi @gentsandgames 

Its unlikely to be due to inactivity if you still have shared folders - as when an account is deleted for inactivity the whole account is removed. 

However, the flip side is that without being able to see anything at the files are not recoverable (they'd only be recoverable for 30 days after deletion). 


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