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Missing Folders

Missing Folders

Drew E
New member | Level 2
‎03-03-2022 05:56 AM

We have 10-15 users in our organization and this morning all of us are missing a large number of folders.  From what we can see it appears that we can only see folders that we accessed in the past few days.  For example, I have a folder with 50+ subfolders, but the only I can see is one I used Monday.

 

We have the same problem whether we access DropBox using Windows Explorer or the website.

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Re: Missing Folders

Mark
Super User II
‎03-03-2022 08:16 AM

What is www.dropbox.com/events showing?


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Re: Missing Folders

Drew E
New member | Level 2
‎03-03-2022 08:34 AM

Mark,

 

Thanks for the suggestion.  That took us straight to the problem.

 

It shows 1,000s of files were deleted in the middle of the night by a single user...scared face emoji!!!

 

IT is in the process of restoring them.

 

Is there a way to access this page other than entering dropbox.com/events in a browser address bar?  I would not find a link for it on my homepage.

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Re: Missing Folders

Mark
Super User II
‎03-03-2022 08:43 AM

I'm afraid not - its annoyingly a page Dropbox have hidden from people yet it helps and fixes so many issues 😞 


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Re: Missing Folders

Drew E
New member | Level 2
‎03-03-2022 08:52 AM

Good to know.  Thanks again for the suggestion.

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    Drew E New member | Level 2
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    Mark Super User II
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