Delete, edit, and organize
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I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.
Are you certain that you don't have another email address which you could have used for Dropbox?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @LeroyD, thanks for bringing this to our attention.
Are there any files visible on the deleted files page, or the events page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Not is deleted, didn't look in Events, didn't see that tab.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
Is it possible that any of the above could be true?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Who deleted them and why?
Is it possible you have another Dropbox account with all the files on it?
When was the last time you accessed the account? Was it part of a Dropbox Business team?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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January
The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.
Are you certain that you don't have another email address which you could have used for Dropbox?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Everything was under a different account. didn't know I had two. All good thanks!
Glad to hear you were able to locate your other Dropbox account and your files! If you have any further queries in the future, feel free to message back.
Enjoy your week!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!