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Missing all folders and files.

Missing all folders and files.

LeroyD
Helpful | Level 5
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I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

 

Are you certain that you don't have another email address which you could have used for Dropbox?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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15 Replies 15

Jay
Dropbox Staff
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Hi @LeroyD, thanks for bringing this to our attention.

 

Are there any files visible on the deleted files page, or the events page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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LeroyD
Helpful | Level 5
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Not is deleted, didn't look in Events, didn't see that tab.

Jay
Dropbox Staff
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If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Is it possible that any of the above could be true?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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LeroyD
Helpful | Level 5
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Who deleted them and why?

Jay
Dropbox Staff
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Is it possible you have another Dropbox account with all the files on it? 

 

When was the last time you accessed the account? Was it part of a Dropbox Business team?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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LeroyD
Helpful | Level 5
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January

Jay
Dropbox Staff
Go to solution

The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

 

Are you certain that you don't have another email address which you could have used for Dropbox?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

LeroyD
Helpful | Level 5
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Everything was under a different account. didn't know I had two. All good thanks!

Jay
Dropbox Staff
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Glad to hear you were able to locate your other Dropbox account and your files! If you have any further queries in the future, feel free to message back.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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