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Re: Missing files 2020 till 2022

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Missing files 2020 till 2022

Markembrogno
Explorer | Level 3
‎01-25-2023 08:27 AM

shortly after I was told I needed more space, all my files were gone. not a new device not a new account upgrade, when I go to load up file I am notify that that location doesnt exist any longer..please help...thank you

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Mark
Super User II
‎01-25-2023 10:37 AM

What does www.dropbox.com/events show?


 


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Markembrogno
Explorer | Level 3
‎01-25-2023 10:47 AM

It claims I removed some of the files, which I never did. Moreover, these files are not the ones that are missing....Did dropbox delete my files without notifying me?  

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Mark
Super User II
‎01-25-2023 12:03 PM

If it says you did it then a device which you are signed in to did it - Dropbox cannot do it on its own. It also does not delete data without telling people. Something on one of those devices has moved the data outside of Dropbox I'm afraid. 


 


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Markembrogno
Explorer | Level 3
‎02-12-2023 01:20 PM

Never moved them and never deleted them, I only have ever used one device for DB. Seems that drobox can lose data. 

 

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Megan
Dropbox Staff
‎02-13-2023 04:36 AM

Hi @Markembrogno, happy Monday! 

 

You mentioned that your account informed you that you were running out of space. Can I ask how you uploaded these files to Dropbox in the first place?

 

Did you use the app, or the website? Also, when was the last time you saw these files online? 

 

Keep me posted! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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