Missing files and folders

[bettymullins]

I went to login to my dropbox and I am in tears I have been with this company for some years now.  All my files and folders are missing.  I can't seem to be able to talk to a person.  What is going on?  Can someone please help me?

[Jay]

Hi @bettymullins, thanks for bringing this to our attention.

Are you part of a Dropbox Business team? 

Do you see any deleted files or recent events showing these changes?

This will help me to assist further.

[bettymullins]

No nothing in my deleted files.  it is now showing me as basic plan and I have been paying for plus plan for several years.  I had recently received a strange email from someone that stated I needed to change my payment from preloaded card to another form of payment.  i am hoping this was not a hacker. I never had any problems playing with that card ever.  i had to change my password to even get back into dropbox.

[bettymullins]

is there a way to retreive those years of files?

[bettymullins · Accepted solution]

Thank you for your support.  I finally figured out that I must have changed my email address associated with my account.  I was able to get back in. 

[bettymullins]

So sorry for wasting your time.  All my files are where they are supposed to be.

[Jay]

No worries, glad to hear you were able to locate your files on your account.

Enjoy the rest of your week!