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Missing files and folders

Missing files and folders

bettymullins
New member | Level 2
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I went to login to my dropbox and I am in tears I have been with this company for some years now.  All my files and folders are missing.  I can't seem to be able to talk to a person.  What is going on?  Can someone please help me?

 

1 Accepted Solution

Accepted Solutions

bettymullins
New member | Level 2
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Thank you for your support.  I finally figured out that I must have changed my email address associated with my account.  I was able to get back in. 

 

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6 Replies 6

Jay
Dropbox Staff
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Hi @bettymullins, thanks for bringing this to our attention.

 

Are you part of a Dropbox Business team? 

 

Do you see any deleted files or recent events showing these changes?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bettymullins
New member | Level 2
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No nothing in my deleted files.  it is now showing me as basic plan and I have been paying for plus plan for several years.  I had recently received a strange email from someone that stated I needed to change my payment from preloaded card to another form of payment.  i am hoping this was not a hacker. I never had any problems playing with that card ever.  i had to change my password to even get back into dropbox.

bettymullins
New member | Level 2
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is there a way to retreive those years of files?

bettymullins
New member | Level 2
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Thank you for your support.  I finally figured out that I must have changed my email address associated with my account.  I was able to get back in. 

 

bettymullins
New member | Level 2
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So sorry for wasting your time.  All my files are where they are supposed to be.

Jay
Dropbox Staff
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No worries, glad to hear you were able to locate your files on your account.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    bettymullins New member | Level 2
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