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Hi,I recently brought a new phone and had all my data and apps transferred over to it,but when I opened dropbox there was only one file on it all the rest are gone,is there anyway of getting them back,I've checked my deleted files but they are not there any help would be appreciated, thanks.
Hi @Paulbert, thanks for bringing this to our attention.
If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.
If you own another email, try logging onto the Dropbox site directly to see if the files are located there.
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Paulbert, thanks for bringing this to our attention.
If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.
If you own another email, try logging onto the Dropbox site directly to see if the files are located there.
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi @Peggysue, glad to hear you were able to find your files. Since your username is different, I assume this is the Dropbox account you were using previously.
Enjoy your weekend!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Bpwent, sorry to hear about your missing files.
When is the last time you remember seeing them on our website?
Have you tried logging into both of your accounts and taking a look at your events page?
This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
Keep us posted on your findings!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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