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My email records are missing

My email records are missing

New member | Level 2

I don't know if I'm in the right category for my concern.  I had to reinstall windows 11.  When I did, all my email folders with Thunderbird from Firefox saved to my hard drive were deleted. I would like to get back all those folders of past business dealings for tax purposes, and others things as well.  I purchased by subscription with Dropbox before this happened, but I can't see to find any of my records that have hopefully been saved.  Hopefully, this was an automatic save, and not something that needed permission.


Can you explain to me how I can follow up on this concern?

1 Reply 1

Re: My email records are missing


Hi @shep72, thanks for bringing this to our attention.


Were the email files stored in a folder on Dropbox?


Are they visible on the events page or the deleted files page?


This will help me to assist further!

Community Moderator @ Dropbox

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