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My files and photos are missing

My files and photos are missing

Oba
New member | Level 2

I did not delete my files yet one day I opened my Dropbox account and everything was gone. This app is a scam

1 Reply 1

Jackson
Dropbox Staff

Hi @Oba, sorry to hear that your files are missing.

 

Can you please check the deleted files page, and let me know if you find any of your missing files?

 

If all your files are missing, it could be that you have signed in an account under a different email address.

 

Lastly, it is possible for an account to be deleted due to inactivity. That would remove all the files from the account.

 

When was the last time you had accessed the account, before you noticed the missing files?

 

Looking forward to hearing from you.


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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