My files have been encrypted by ransomware, can you help?

[JW223]

OMG! I try to work on my files on Dec 10, 2021 and realized they are all non-accessable. I am so terrified, as I have all my important and clients data in Dropbox. My Dropbox is linked with my PC, and my PC got infected by ransomware. I am using Dropbox Plus. Is there way I can restore my files. How should I do to make sure all my restore files are not going to be infected.

PLEASE HELP!

[Hannah]

Hi there @JW223, thanks for letting us know and sorry to hear about this.

Is your computer still infected by the ransomware or has it been cleaned up?

If you've made sure the computer is clean, you can use Dropbox rewind, to restore your account to a point in time before the encryption happened.

Let me know if you have any questions.

[JW223]

Hi Hannah,

Thank you for your message. We set up a new computer, as all my files are saved in Dropbox. No need to keep the infected one.

Please kindly guide me on how to run Dropbox Rewind. Do I do from login into Dropbox online? Since I need to rewind the entire account, is this something Dropbox can help?

[Mark]

@JW223 

All information on Dropbox rewind is at : https://help.dropbox.com/files-folders/restore-delete/rewind please note, however, that it is only available to paid subscribers. 

[JW223]

Thanks, Mark.  

Dropbox team has emailed me about Dropbox Rewind.  

[JW223]

Hi Hannah, 

Do you have an estimated time frame that I will be contacted by Dropbox specialty team about Dropbox Rewind?

[JW223 · Accepted solution]

I want to thank the amazing work from Dropbox Team for their quick reply and responds.  This is money well spend by paying Dropbox for my cloud storage.  I got all my files from an older version.  I can finally sleep thru the night.  

Thanks!!

[Hannah]

Thank you for updating us here, @JW223!

I'm super happy that you were able to restore your files and access them again.

If you need anything else Dropbox related, make sure to give us a shout.

Have a great day!

[Gteclogin]

Hi Hannah, I have been sending email with regards to try to get a rewind to Dropbox since the 4 December and no one has responded to my request.

I have a very simular issue to you and also tried to use the rewind and it does not work at all.

Why is it that you can get commumication from the Dropbox team and they don't repliy to me when I am in a very simular position to you.