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My photos were deleted after my account was downgraded - can I recover them?

My photos were deleted after my account was downgraded - can I recover them?

Jenny80
New member | Level 2

I missed to pay the fee, and my extra large  Dropbox account was downgraded and all the files and photos was deleted from my files and från deleted files. 

I have now uppgraded again to Dropbox plus.

Is there a way to restore the data? 

Please help.

/Jenny

3 Replies 3

Mark
Super User II

How long ago did you not pay? 

 

Deletion of files doesnt take place immediately - in fact its many many months and after many many months of email warnings. 

 

Unfortunately if they have been removed by Dropbox they are not recoverable. 


 


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Jenny80
New member | Level 2

I got the warning emails in the beginning of may, I canged my credit card and the atutomatic payment did´nt work, and payed by hand in the end of may.

Hannah
Dropbox Staff

Hey @Jenny80, sorry to see that your photos are missing.

 

I think Mark is referring to warning emails about your files getting deleted, not about your payment.

 

What does your events page show about these files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Jenny80 New member | Level 2
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    Mark Super User II
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