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My whole dropbox was wiped/ deleted

My whole dropbox was wiped/ deleted

laurendiane
New member | Level 2

i switched from an android to an iphone, couldnt log in till i verified my google account on my iphone and the whole thing reset and deleted all my old files. how has anyone not fixed this bug yet?? thats HUGE.

3 Replies 3

Jay
Dropbox Staff

Hi @laurendiane, thanks for bringing this to our attention.

 

Could you check the events page or deleted files page to see if there is any history of deletions on your account?

 

Are you certain you've signed into the same account which was signed in on the Android device? Do you see if listed on this page?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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GeorgeD
New member | Level 2

Almost all my files have been wiped with NO ADVANCED WARNING from Dropbox. What is happening?

 

And you cannot contact anyone. Disgraceful!

Mark
Super User II

@GeorgeD wrote:

Almost all my files have been wiped with NO ADVANCED WARNING from Dropbox. What is happening?

 

And you cannot contact anyone. Disgraceful!


What is www.dropbox.com/events showing?

 

Dropbox does not delete files from accounts unless its told to do so, so, something else has occurred here. 


 


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    Mark Super User II
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    GeorgeD New member | Level 2
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    Jay Dropbox Staff
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