cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Our new Dropbox updates make your online life easier. See how you can store online-only files, edit photos in Dropbox and annotate PDFs with these updates.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My whole dropbox was wiped/ deleted

My whole dropbox was wiped/ deleted

laurendiane
New member | Level 2

i switched from an android to an iphone, couldnt log in till i verified my google account on my iphone and the whole thing reset and deleted all my old files. how has anyone not fixed this bug yet?? thats HUGE.

1 Reply 1

Re: My whole dropbox was wiped/ deleted

Jay
Dropboxer

Hi @laurendiane, thanks for bringing this to our attention.

 

Could you check the events page or deleted files page to see if there is any history of deletions on your account?

 

Are you certain you've signed into the same account which was signed in on the Android device? Do you see if listed on this page?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?