New Year's day deleted files. Where to locate them?

[John w1]

Hi : all my files seemed to be deleted at 0100 on 1/1/23 ; I am wondering if this was a general issue? Did anyone else suffer this.

I have since recovered them fortunately

thanks John

[Mark]

Hi @John w1 

As this place is very quiet we can assume its not a Dropbox issue - plus there are fail safe systems in place to stop that. 

If, after you restore one, you click on 'See version history' it'll show where the deletion command came from which may help with your troubleshooting

[Mooregirl416]

Hello, I mostly use my Dropbox for my little girls professional photos (their first year). I went on last night and saw 3 of the files just disappeared and I don’t know why or how. If someone could please please help me, I need the pictures of my babies. Thank you

[Mark]

Hi @Mooregirl416 

What does www.dropbox.com/events show?

As long as they were removed in last 30 days you can restore from there. 

[Mooregirl416]

I checked and it doesn’t have 2 of the 3 of them even on there. They weren’t even removed. But one of them when you do try to open it, it says daughters 6 month pictures this type of file can’t be viewed. I haven’t had any issues ever. And I download all their pics here, and am just now getting to print them and they just vanished 😞

[Mark]

Oh dear 😞

So few possible scenarios - they were deleted over 6 months ago (which is limit that screen shows for free accounts), or, they were never actually fully uploaded for whatever reason. 

For the one saying it cannot be viewed try and download it to a device and make sure it has an extension on the file name (i.e. a .jpg or .jpeg etc.)