New files disappeared

[Peteinterpol]

I use Dropbox to access files my orchestra leader posts for the whole orchestra. Today he put up a file for a new song, containing a set of PDF music scores and MP3 backing tracks. I was able to access these via my laptop but not my Android mobile, but now they have disappeared from my Dropbox in all my devices.  It is as if he never did it.  He hasn't taken the files down as other orchestra members can see them.  What could be causing this please?

[Mark]

What is www.dropbox.com/events showing?

[Peteinterpol]

It is showing "You added the folder..." then the folder's name.  So I can access the folder now.  But there were a few days it wasn't showing on all my devices.  And now someone has told me they have shared a document with me, but it is not showing.  Will that show or do I have to do something special?  Does it just take a few days to show as the one I mentioned above did?  Why is it not instant?

[Megan]

Hey @Peteinterpol, how are you today?

Technically, it should be instant. As soon as you add the folder or file in your Dropbox account on the web, that should reflect on all your devices. 

You mentioned another shared document isn't showing up. Are you checking your sharing tab online, or your mobile/desktop app for your file? 

Let me know more!

[Peteinterpol]

Hello Megan,  All I can see when I click on the shared folder is:

"Your shared folders and files will appear here so they’re easy to find."

[Megan]

Hey @Peteinterpol, how are the sharing the content with you? Could it be via a shared link?

Have you also checked your emails, for any Dropbox related emails there?