No permission to delete files

[Jel1]

Hi Just to check what to do I am the owner of the account and files how ever when i tried to delete the files permanently it say I have no No permission to delete it permanently. 

Hope someone can help.

Thanks in advance

[Walter]

Hello there @Jel1 - welcome to our Community!

I'm sorry to hear you're having issues with deleting your files permanently. 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what is your account's plan tab showing at the moment?

Let me know what you find and we'll take it from there. Thanks!