One folder I created has stopped updating and sharing - yet others see and access latest version

[translateltd54]

Most of my Dropbox folders sync with no problems (I use Smart Sync, so I'm only talking about those that are meant to by syncing); however, one folder stopped syncing in October last year and I can't get it working again.  These are the details, in case it makes sense to anyone:
- I created the folder some years ago and shared it with three others

- One of those others is the main user now, so I don't look in often - which is why it took me a while to notice the problem

- The files in my local folder last updated in October 2021

- When I look at the folder on Dropbox.com, it says I'm the only user of this folder and it isn't shared

- The main user still has full access and can see the four users, including me

- Changes the main user makes don't show at this end

- All other DB folders I have appear to be syncing fine, both shared and non-shared.

- The 'sync' box under Preference is ticked for this folder, with no sub-folders excluded

Any idea what's up and how to fix it?

I'm on a PC (Win 10), with plenty of free HD space and only a small percentage of my allotted online DB space used.

Martin

NZ

[Здравко · Accepted solution]

Hi @translateltd54,

Take in mind that a shared folder (and not only) is identified by its id, not by name and position! Different scenarios can lead to the situation described. If you have moved or renamed your shared folder and then created a new one on the former place with the original name, the new folder is not the shared one - it's just a... new! Don't get confused by name/path coincidence. The same situation is when you remove some shared folder.

Since other parties can see you as a partied, you should be able see that folder in your shared folder list. What is the name and actual position of the folder? Are they as you expected or not exactly? Fix the situation as appropriate. Is the folder you are talking about labeled there as "Not added to Dropbox"? If so, you have unmounted it; remount (Add to Dropbox) it back.

Hope this gives direction.

[translateltd54]

Thank you, Zdravko - that worked.  I found the folder I wanted in the "shared" list but it said "Not yet added to Dropbox".  I have no idea how it ceased being part of my active Dropbox folders, but I've restored it now.