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One of my folders is missing - how can I retrieve it and its files?

One of my folders is missing - how can I retrieve it and its files?

aljohnson
New member | Level 2

I don't know what happened. Yesterday when I went to save a file, a folder was missing. I can't retrieve any files from that folder. I created another folder with the same name, but it now only has a couple of files that I saved yesterday. I don't know how to find a person to chat or talk with at Dropbox to find out what's going on. I believe that I have access and paying for both a business Dropbox and my personal account. The personal account  is what's causing problems.

1 Reply 1

Hannah
Dropbox Staff

Hey @aljohnson, thanks for reaching out to us.

 

Was this folder shared with other users, or just a simple, non-shared folder in your account?

 

Do you see it in your deleted files or your events page?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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