Only original videos are uploaded not edited versions

[dickinsa]

The behaviour when uploading videos has changes in the recent iOS update to dropbox. Previously the edited version of a video would be uploaded to to 'camera uploads' but now the orginal version is uploaded. This is an issue as I trim video lengths using iMoves. The edited version has always uploaded in the past. When uploading photos it is the edited version that is uploaded and not the orginal which is what I would I want to happen with videos, exactly as it use too. Does anyone know a way to force this?

[Jay]

Hi @dickinsa, thanks for posting on the Community!

Are you referring to the automatic camera upload feature or manual uploads using the Dropbox app?

What version of iOS and the Dropbox app are you running on your device?

This will help me to assist further!

[dickinsa]

Thanks Jay

I'm referring to the automatic camera upload. If I manually upload the video (using Dropbox app) then the edited version is the one that is uploaded, whereas the automatic camera upload will upload the orginal unedited video (which isn't even on the camera roll!)

As stated this does not happen with photos where the edited verision is uploaded automatically. I have been automatically uploading edited videos since 2016 and the edited version of a video has always uploaded, until recently.

I'm running iOS 14.6 and Dropbox App versions 242.2.2

[Jay]

Where is the unedited video stored on your device?

The camera upload feature will only upload images and videos from the camera roll and the screenshots folder automatically. If the video is not located in either place, please let me know.

Regarding the photos and videos, where is the original stored, before you edit it? When you edit a video, where is it saved? This is to determine where the Dropbox mobile app is automatically uploading them from.

[dickinsa]

Photos and videos are stored on the camera roll, these are all videos taken on the phone

The orginal video is stored on the camera roll before I edit it and once edited the new edited version is also stored on the camera roll, replacing the orginal version.

As you are probably aware any edited video or photo will be shown in the camera roll whereas the original is not shown. You can retreive the original by going into edit again and selecting revert. I'm sure you know all this but my point is that the automatic camera upload is uploading videos from my camera roll that aren't actually showing on the roll but ignoring the edit versions that are showing, even though these edited version are saved back to camera roll.

[Jay]

Are you able to save the edited video as a brand new video into the camera roll, instead of overwriting the existing edit?

[dickinsa]

The only way I belive you can save a copy of a video into the camera roll is to select the video and duplicate the video, otherwise the options are to save it outside of camera roll i.e onedrive, DS NAS etc. If you duplicate a video the automatic camera upload ignores it as is seems to recognise this as a duplicate and therefore does not upload it.

[Jay]

Thanks for the info. If this is the case, then you'll need to upload the edited videos manually via the app for them to appear in Dropbox.

[dickinsa]

Thanks Jay. 

I can of course do that but in doing so the video then reflects the time and date of the upload not the time and date it was recorded.

My point all along has been that there is an issue here that occured in the recent large update to the dropbox app, which changed something that has been working fine for years. Obviously a small bug, but for me an extremely irritating one and uploading manually just creates a different issue. The Automatic Camera Upload should simply reflect what is on the camera roll but with videos this is no longer the case. Hopefully this will be resolved in future updates.

[sharonax]

Agreed. This is supremely annoying and makes me want to throw Dropbox across the room.