Owner Cannot Access Folder

[CinAnn]

I am the owner of a shared folder under my personal email address, but I was also listed as a user with edit permissions under a business email address.  As owner I deleted the user/editor permission, but not my owner status.  Now, I cannot access the folder at all, even though I am still the owner, under my personal email address.  PLEASE HELP!  Cannot find an article addressing this.

[Megan]

Hey @CinAnn, thanks for posting your question here! 

Can you let me know the exact steps you followed when trying to delete the edit permissions off of your business email address? 

Do you see the folder on the website, under the Sharing tab? 

Keep me posted, and we'll take it from there.

[CinAnn]

Hi Lori, thanks for reaching out.  The steps I followed:  signed into dropbox using my business email account.  Clicked on folder (that I since lost access to).  On the right, under "Share" clicked on the link icon.  Box pops up on upper left to share the folder.  At top, I clicked "6 people have access" and list of the 6 persons and their permissions pops up.  I was on the list twice, once under my business email address as a user/editor, and once under my personal email address as the owner.  I could not see why I should be listed twice, and wanted to remain the owner, so removed myself under the business email/user/editor.

I have a second, different dropbox folder, as owner, that I access using my personal email address and can still access it fine.  I obviously made a mistake in deleting my access to the other folder under my business email address, but thought that since I was listed as owner under my personal email address, I could use that address to access both folders.  Now, when I sign into dropbox using my business email address, there are no folders.

[Megan]

Thank you for all the detailed info @CinAnn! 

Since you removed the business email from the folder, it would make sense that you wouldn't see it when accessing the website. 

Are you still able to see the folder in question when accessing Dropbox using your personal email? 

If you're unable to find it there as well, can you check your Deleted files page? 

[CinAnn]

No, I cannot see the missing folder using my personal email sign-in, which is the problem because I am the owner of that folder under my personal email.  Did check deleted files.

[Megan]

I see @CinAnn.

Can you try checking your Events' page? 

The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.

[CinAnn]

I did.  No luck.

[Megan]

Hey @CinAnn!

Do you mind if I reach out to you via email, so we can have a closer look into this together? 

Thanks!