RYUK infected files wont restore

[zpatoli]

Hi, 

Recently we got RYUK virus on our work computers, which infected my personal drop box. This virus changes all files to RYUK extensions and encrypts the data. I am trying restore files to older version but I still get all files with RYUK extension.  Any help will be greatly appreciated. 

[Megan · Accepted solution]

Hey there @zpatoli, sorry to hear about this. 
 
In order to assist with this, due to account-specific and sensitive info required for this matter, I’d kindly recommend moving this discussion to email. 
 
For this reason, you can either contact our Support team, or I can contact you via email at your email address that’s associated with your Forum profile. 
 
Let me know how you’d like to proceed!

[zpatoli]

Yes can you please email me so that I can have a contact from your support ? 

[Megan]

Of course @zpatoli! 

I've sent you an email, take your time and reply back whenever possible.