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Re: Random files waiting to sync

Random .js files waiting to sync. How can I delete them?

Ms Fontaine
New member | Level 2

How do I delete (mostly js files) stuck on waiting to sync?

 

I took a screenshot of a web page, went to print it,

then dropbox popped up trying to sync about 30 random websites/pages and some other files.

Unable to right-click or delete and I am not the admin for this DB. 

How do I get rid of these items?

1 Accepted Solution

Accepted Solutions

Ms Fontaine
New member | Level 2

No need, another refresh and they've disappeared! 

View solution in original post

7 Replies 7

Walter
Dropbox Staff

Hi there @ Ms Fontaine  - thanks for using Dropbox and welcome to the Community!

 

Have you tried rebooting your computer since you first noticed this?

 

If you did and this persists, please send us a screenshot so that we can have a visual too.

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ms Fontaine
New member | Level 2

Still there after restart...Still there after restart...

Nancy
Dropbox Staff

@ Ms Fontaine , if you open your local Dropbox folder, do you see any of these files there? What happens if you try to delete them, or drag them out of the Dropbox folder to a different location of your device?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Ms Fontaine
New member | Level 2

I am unable to select/drag or right-click these pending items. Nothing appears to be in my local folder. Any reason why I can't move them to the bin?

 

 

Walter
Dropbox Staff

Thanks for the clarification @ Ms Fontaine  

 

Could you please try logging out of your account through the app's preferences and then back in?

 

Let us know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ms Fontaine
New member | Level 2

No need, another refresh and they've disappeared! 

Walter
Dropbox Staff

Glad to hear it's sorted now @MS Fontaine - let us know if anything else comes up! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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