Ransomware Rewind - Turnaround?

[KIP2020]

I have a ticket open for help restoring files before a ransomware attack. How long does it take to rewind the account? Thanks so much for your help.

[Rich · Accepted solution]

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@KIP2020 wrote:
I have a ticket open for help restoring files before a ransomware attack. How long does it take to rewind the account?

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Typical response time is 1-3 business days. Dropbox Support is unavailable on weekends or holidays.

[KIP2020]

Thanks! Ticket was opened on a Friday... so hopefully by Wednesday I’ll have my files restored. Grateful beyond words for the rewind feature. Not everything was backed up elsewhere. Ransomware is no joke!! Thanks for the quick reply. I will continue to be patient and hopeful.