Read only

[Jizzum1]

I edit on my pc but when its on my ipad its a read only?? its only a word document. I can up grade a copy in the save as folder but when I do I cant open it ???

[Walter]

Hey @Jizzum1, sorry to hear you're having issues with this.

Can you please let me know the exact steps you take to edit this file and clarify if you're getting a particular error or message?

I see you're using a web browser, do you get the same results if you use the Dropbox mobile app and offline or export the file first? 

Any additional information is more than welcome!

[Jizzum1]

Hi Walter its when i use the app is when i get the issue  

[Walter]

Thanks for clarifying that for me @Jizzum1 

Does it happen with only a specific file or is it affecting all of your word documents? 

Have you tried exporting it first?

[Jizzum1]

Hi Walter I've copied over from another file in dropbox

[Walter]

When you say file, I assume you were actually referring to a folder - is that correct @Jizzum1?

If that's so, are you the owner of the original folder and/or file? 

[Jizzum1]

yes

[Walter]

Can you clarify the OS version of your device and the device of the Dropbox mobile app installed there as well @Jizzum1?

[Jizzum1]

ios 16.3.1

[Walter]

Could you send us a screenshot showing the 'read only' banner without the 'save as' window as well @Jizzum1?