Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hello Dropbox team 👋,
I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked.
So sorry about the issue above. This issue has been solved in the latest version of the app. You can get it from here: https://www.dropbox.com/capture
Update: it is also happening on desktop app
Still loading with no results.
v78.0.2
Hey @michallbanas, sorry to hear about this.
Have you tried clearing your browser's cache or an incognito window at all since you first noticed this?
Also, could you try rebooting your computer and router and let me know how it goes?
Thanks so much!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Yep, tried everything you mentioned, but nothing worked. Don't know if it helps to you, but this is what I see in the browser's console when capture.dropbox.com is loading.
.
So this is what I tried so far:
- different browsers
- incognito mode
- different computer (for the same account)
- delete cache
- flush dns cache
- restart router
- reinstall app
- disconnect and reconnect app to dropbox
It is a mistery to me 👀
So sorry about the issue above. This issue has been solved in the latest version of the app. You can get it from here: https://www.dropbox.com/capture
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!