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Recover old version of a file

Recover old version of a file

Shaila
New member | Level 2

Hi! 

 

I was working away on a PDF. When I finished, I saved my changes and closed the window. I noticed to late that it obviously did not save the document properly and that I had lost all of the changes I made. I tried to recover the file but it does not seem to work. The document in question is the one from 22:38 titled "Gelöscht von Shaila Fritschi". While all the others can be restored, this one can't even be klicked on. Has anyone ever seen something like that and could help me out? Thank you!

 

Shaila_0-1682370608831.png

 

3 Replies 3

Jay
Dropbox Staff

Hi @Shaila, thanks for bringing this to our attention.

 

How were you editing the PDF file? Was this on the Dropbox site, or on a mobile app or desktop app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Shaila
New member | Level 2

It was the Edge Browser, thanks for your help!

Walter
Dropbox Staff

Hey @Shaila, thanks for clarifying that for us.

 

Can you maybe try clearing your browser's cache or try another browser and let us know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Walter Dropbox Staff
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    Shaila New member | Level 2
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    Jay Dropbox Staff
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