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Removing a MOV file with no delete option

Removing a MOV file with no delete option

CameraShoot
New member | Level 2

How do I remove a MOV file that doesn't give me the option to delete? There is nothing in the menus with a Delete option for this specific file. 
As a correction, there IS a "DELETE" option in one of the menus.... However, the file won't delete! The error message comes back telling me it is unable to delete it.

4 Replies 4

Re: Removing a MOV file with no delete option

Jay
Dropboxer

Hi @CameraShoot, thanks for bringing this to our attention.

 

Could you attach a screenshot showing this error message you're receiving?

 

Is the file in a shared folder with read-only access?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Removing a MOV file with no delete option

CameraShoot
New member | Level 2

Hello,

Thanks for the reply.
Attached please find the file that was in question. Notice no "3 dots" to the right.
I tried everything except, just now for giggles, tried the Shared folder which didn't initially make sense. However,Screenshot 2022-08-08 084547.png to the right was now the option to Remove. I clicked and now it is gone!

Re: Removing a MOV file with no delete option

Jay
Dropboxer

That's correct, that would've been my next step. You can't 'delete' shared files, which are visible here. Instead, you need to remove your access to the file itself, which would then prevent you from accessing it again, and have it removed from your list.

 

Glad to see you were able to resolve the issue!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Removing a MOV file with no delete option

CameraShoot
New member | Level 2

I guess I wasn't viewing this file as a Shared file to begin with. Thanks for the support!
Stay cool!

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    CameraShoot New member | Level 2
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