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Re: Safely removing external hard drive from dropbox

Safely removing external hard drive from dropbox

richp75
Explorer | Level 3

Hi, I seem to have an external hard drive in my dropbox which I don't want there. How do I safely remove it from dropbox without wiping it?! I looked in the desktop app under preferences/backups/manage backups but it's not there. I'm scared to click delete on the web page in case it starts deleting the drive contents. What do I do?

Screenshot 2022-12-01 230335.png

4 Replies 4

Re: Safely removing external hard drive from dropbox

Jay
Dropboxer

Hi @richp75, thanks for bringing this to our attention.

 

If you delete the external drive backup from the site, it will only affect the backup, and not the actual external drive itself.

 

Are you able to see the external drive backup on the site itself to delete it?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Safely removing external hard drive from dropbox

richp75
Explorer | Level 3

Thanks for your reply Jay. Yes I can see the drive there. So if I click delete (the scary bit!) you are sure it won't erase the drive? It's a work drive so you understand my caution!

Re: Safely removing external hard drive from dropbox

Megan
Dropboxer

Hi @richp75, yes, you should be safe to delete it, and the drive will remain intact. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Safely removing external hard drive from dropbox

Graham
Community Manager

Hi @richp75,

 

Happy Friday! I hope you're having a good week!

 

Deleting anything can be a scary situation, especially when it's a whole drive's worth of important work stuff! So, I just wanted to check in with you to make sure everything when smoothly when you got around to pressed the button. 

 

Thanks!

 

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