Selective Sync doesn't work (Mojave): no right-click and says "Smart Sync is experiencing an issue"

[shinbeth]

20m ago

Dropbox version: v93.4.273

OS: Mojave 10.14.6

I have to (1) Selective Sync folders from Dropbox app Sync settings because (2) the app says "Smart Sync is experiencing an issue. To open online-only files and folders, right click and choose Smart Sync and then Local." and (3) then the contextual right-click in local the DB folder IS GONE. Driving me crazy.

1. I unlinked/deinstalled entirely (incl. cache, preferences and helper), rebooted and reinstalled/linked a clean DB version with selective sync and fresh DB folder right from the start: no result, it seems to work BUT NO, the minute I right click contextual menu the green mark stays green and I can't go ahead with syycing/unsyncing a folder local <> online, and then it stops working totally (no more contextual menu, the right-click option goes away again forever)

2. I have no firewall. Full disk access granted to DB in Mojave Security > Privacy settings as well.

3. As per support advice I ran, consecutively:

sudo chown "$USER" "$HOME"

sudo chown -R "$USER" ~/Dropbox

sudo chmod -R u+rw ~/Dropbox

sudo mv ~/.dropbox ~/.Trash/dropbox.old

To reset the permissions I suppose but didn't solve the issue.

4. My permissions seem alright as I made sure they are "Read & Write" at every level and sub-level of my user/DB folders.

5. Terminal command: "sudo keytload -b com . getdropbox . dropbox . kext" doesn't work with me though. It gives the following outcome: 

com . getdropbox . dropbox . kext failed to load - (libkern/kext) authentication failure (file ownership/permissions); check the system/kernel logs for errors or try kextutil

Please can a developer look into this as I don't know what to do.

[shinbeth]

Dropbox version: v93.4.273

OS: Mojave 10.14.6

I have to (1) Selective Sync folders from Dropbox app Sync settings because (2) the app says "Smart Sync is experiencing an issue. To open online-only files and folders, right click and choose Smart Sync and then Local." and (3) then the contextual right-click in local the DB folder IS GONE. Driving me crazy.

1. I unlinked/deinstalled entirely (incl. cache, preferences and helper), rebooted and reinstalled/linked a clean DB version with selective sync and fresh DB folder right from the start: no result, it seems to work BUT NO, the minute I right click contextual menu the green mark stays green and I can't go ahead with syycing/unsyncing a folder local <> online, and then it stops working totally (no more contextual menu, the right-click option goes away again forever)

2. I have no firewall. Full disk access granted to DB in Mojave Security > Privacy settings as well.

3. As per support advice I ran, consecutively:

sudo chown "$USER" "$HOME"

sudo chown -R "$USER" ~/Dropbox

sudo chmod -R u+rw ~/Dropbox

sudo mv ~/.dropbox ~/.Trash/dropbox.old

To reset the permissions I suppose but didn't solve the issue.

4. My permissions seem alright as I made sure they are "Read & Write" at every level and sub-level of my user/DB folders.

5. Terminal command: "sudo keytload -b com . getdropbox . dropbox . kext" doesn't work with me though. It gives the following outcome: 

com . getdropbox . dropbox . kext failed to load - (libkern/kext) authentication failure (file ownership/permissions); check the system/kernel logs for errors or try kextutil

Please can a developer look into this as I don't know what to do.

[shinbeth · Accepted solution]

OK SOLVED

1. Quit Dropbox

2. Open Terminal (replace USERNAME/username with your HD one)

sudo chflags -R nouchg "/Users/USERNAME/Dropbox" ~/.dropbox

sudo chown "$USER" "$HOME"

sudo chown -R "$USER" "/Users/USERNAME/Dropbox" ~/.dropbox

sudo chmod -RN ~/.dropbox "/Users/USERNAME/Dropbox"

chmod -R u+rw "/Users/username/Dropbox" ~/.dropbox

3. Still in Terminal (Dropbox still closed, otherwise the kext may refuse to unload)

sudo kextunload -b com(nospace).getdropbox.dropbox.kext (to unload kext) - just ignore (nospace) because silly forum rules think its an URL

sudo rm -rf /Library/Extensions/Dropbox.kext (to delete old kext)

4. Start Dropbox

Thanks to Luca from support.

[mukeshkumarbhoria]

Hi

Please me i m in trouble

At time of installtion i select PC > Downloads folder for sync , i want t remove that.

Now when i  Quit dropbox and accesss file in download folder locally itsshowing me error

Please help me

I am  using windows 10

when i right click on folder , there is no smart> online, Local option on web dropbox.com ,

 and i want also remove that path that , dropbox create for download folder this ,  C:\Users\Mukesh\Dropbox\My PC (DESKTOP-EBT4BIT)\Downloads