Sharing folders not working

[deward]

Does anyone know if something has changed with folder sharing in Dropbox, as recently as the past week? I've been working with shared folders with a colleague, and in the last couple days when we upload a new folder to the shared folder, the other person isn't seeing it. We're checking permissions and it says both people have editing access. I tried creating a new shared folder and inviting her to see that, and even that isn't working. 

[Mark]

Do both people have enough space to access it? 

www.dropbox.com/account/plan will show quota etc. 

[deward]

Thank you, good question! I checked my plan and I have plenty of space. I'll check with her and report back. 

[Jay · Accepted solution]

Hi @deward, let us know if you have any updates on this matter!

[alliesil]

Yes! Our folders and links are also suddenly not working. The links bring up completely blank pages no matter who is looking it up, which browser we're using, etc. Looks like a HUGE BUG. Please help us Dropbox!

[NJ77]

We are having the same issue. The person opening the link gets a blank screen. Both mobile and desktop browsers and both chrome and Safari. 

[deward]

How strange that all of us are having this!

Ours seems to be working again! We both have enough space, so that was not the problem. We both restarted, and that samed to make the biggest difference. It started working on her end for about a day, and I could see files she put in, but she couldn't see mine. Then a couple days later she started seeing my files. Hoping it continues!

[Megan]

Hey all, thank you for posting here! 

It seems we had a couple of issues with shared links earlier. However, the status page mentions that it's now resolved. 

Can you check if everything is back and running on your end, and let me know? 

Thank you so much!

[deward]

Just had the problem start up again! I checked and the status is operational. 

[shubbard3785]

We're having quite a few issues with dropbox syncing shared folders/files on our Macs, as well. Files will show as 0 bytes in the local computer folder, files showing as synced but they aren't, files that are showing as locked for one person, but not for others, etc.  Some users are using the Monterey OS, some are using Mojave. We're restarting, resetting sync preferences, reinstalling Dropbox... At least one of these solutions has worked in each instance, however, it's like chasing a ghost!