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Signed up for a trial then my files disappeared

Signed up for a trial then my files disappeared

MikkoS
Explorer | Level 3

I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need help restoring them. 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @MikkoS, welcome to our Community.

 

Starting a trial wouldn't affect your files in any way, but let's see what we can find.

 

Do you see relevant events, when you go to your events page here?

 

Have you also searched for the files through the search bar in your "all files" page?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Hannah
Dropbox Staff

Hey @MikkoS, welcome to our Community.

 

Starting a trial wouldn't affect your files in any way, but let's see what we can find.

 

Do you see relevant events, when you go to your events page here?

 

Have you also searched for the files through the search bar in your "all files" page?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rashard
New member | Level 2

Im gfoing through this same thing and cant figure it out

Hannah
Dropbox Staff

Hey @Rashard, sorry to see that your files are also missing.

 

Have you checked your deleted files page and your events page, to see if you can find the files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Rashard New member | Level 2
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