Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need help restoring them.
Hey @MikkoS, welcome to our Community.
Starting a trial wouldn't affect your files in any way, but let's see what we can find.
Do you see relevant events, when you go to your events page here?
Have you also searched for the files through the search bar in your "all files" page?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hey @MikkoS, welcome to our Community.
Starting a trial wouldn't affect your files in any way, but let's see what we can find.
Do you see relevant events, when you go to your events page here?
Have you also searched for the files through the search bar in your "all files" page?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Im gfoing through this same thing and cant figure it out
Hey @Rashard, sorry to see that your files are also missing.
Have you checked your deleted files page and your events page, to see if you can find the files?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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