Special account with packrat since 2009 - All deleted files permanently deleted ?

[raouldouglas]

Hello,

I’ve got a big problem.

First of all, sorry for my english.

I’m a very early user of Dropbox, since 2009, one of the first users.

After a basic account, I upgraded during two years for an account with the « packrat ». Understand that at this period, this « packrat » option gave us the possibility to restore deleted files and older version of files with no limit of time. (sort of infinite "dropbox rewind" if we should compare to today naming).

At the end of 2011, Dropbox told me that as one of the first members, my account (30 Go with packrat) would be from there free and I would be put on a special list.

So from 2011 to this day, during 10 years, I’ve been able to restore all my deleted files that have been stored and deleted with no limit of time. Just by searching them in the search bar, the old deleted files was always found and shown to be restored.

I’ve used since 2011 my dropbox to store many work files, and I took this habit to use my dropbox as a sort of hard drive.

But today, for the first time, I can’t find my past files.

I’m really scared that the dropbox team have mistaken my account for a basic account and sort of downgrade it, so that all my deleted files that I could restore from 2009 have been permanently deleted.

Please help me.

Thank you by advance.

[raouldouglas]

So Mark, I advice you to beware with this "unlimited version history", because now Dropbox don't provide this service anymore, in none of their plans, even the most expensive, as they've understand it was the possibility for the user to have a sort of unlimited freespace hard drive disk.

So for me who had for all this years this option, they made it dissapear first from the page that display the specificity of my account without warning me and then just stopped the option.

Now I've open a new ticket with Dropbox, but it's been several weeks now and despite the fact they are saying to me the ticket is still open, I think they've erased all my "ghost history version files" and can't say anything to me or just "sorry man, that's just it".

Hope it will not happen to you. But beware.