Stuck Syncing Errors!

[brokenandcoastal]

I am starting this thread so that it will hopefully help someone down the line. 

A couple of days ago I noticed that my Font directory had stopped syncing. I use Fontbase to sync my fonts and collections between my laptop and tower. It's a great program and I haven't had problems with Dropbox or Fontbase until now. 

1. I couldn't delete the Fontbase folder on either computer. I tried this multiple times and even doing it through the webapp. 

2. Deleted Fontbase on both machines and did a fresh install with a fresh directory. Still dropbox was stuck syncing the older folder. 

3. Contacted Dropbox support and they walked me through a few permission check boxes, etc. None of that worked. 

4. Panic. 

5. I reformated my hard drives that hold the Dropbox director. Start fresh right? Since I reformated the drive I was finally able to delete that folder that I believe was corrupted. 

6. Currently reinstalling Dropbox on the fresh hard drives. I'll report back if this solved the issue. 

Ultimately this is very concerning as I am losing at least a day of being able to work. Anyone else has these issues? 

[Jay]

Hi @brokenandcoastal, thanks for joining the Community!

Please keep us updated on any changes to your account if there's issues syncing.

Any other info or screenshots would be helpful!

[brokenandcoastal]

Update. 

I formated my hard drives and reinstalled Dropbox. It was working fine but it looks like the syncing issues have started back up. 

[Jay]

Since you've already been in contact with the support team, it would be best to reply back to the most recent message to let them know you require further assistance on this matter.