Synology cloud sync & paper

[matt-sf]

Just a heads-up for anyone using Synology's Cloud Sync with an account that has Dropbox Paper in the sync path:  Sync stalls when encountering a .paper file.  At least mine does.  You can go into Cloud Sync -> Task List -> Edit -> File Filter and add "*.paper" leaving it unchecked to pass over Paper files.  Hope this helps someone else

[Fiona]

Thanks for your helpful participation in our Community.

I am sure this info will be useful for other users. 

Welcome to the Community @matt-sf!

[Richard S.3]

Ah, very good. My Synology's Cloud Sync was stuck at untitled.paper, so I figured out that the extension needed to be excluded in Cloud Sync > Dropbox > Task list > Edit task > File Filter. I added .paper under Other, then made sure it was unchecked. I also adder the .paper exclusion in Google Drive prefs because I had copied a test file named untitled.paper to Drive. I think Cloud Sync was actually stuck on this instance in Drive as opposed to Dropbox (where untitled.paper had long since been deleted). 

Also note that Cloud Sync was stalled at 20,000 files which was rather curious. I finally figured out that the default for "Maximum records" is 20,000 in Cloud Sync Settings (the gear in lower left corner of Cloud Sync app). I increased my maximum to 100,000.

Syncing finally resumed on my Synology DS 1513+NAS. All is well now.

[Normesq]

Same issue here. Staff uploaded files through Dropbox (web) at home and the files never showed up on NAS. I logged into Synology, top right corner is the Cloud sync icon, hover over it and hover over recently modified files, there was a line and under it was “[user] untitled.paper” and it said downloading and wouldn’t go away. I couldn't find that file on dropbox in search. I excluded *.paper from synching...and within 1 min, I am all synced again. Gracias for your help!

[Trisul31]

Hi I have same problem

[Daphne]

Hey @Trisul31!

Did you have the time to try out the steps that the OP provided in their post to see if that helps?

[NTSUK]

I had this recently and putting .paper did not work. I had to put in the full title of the file "Untitled.paper"

As soon as I entered this, the file stopped synching.

[ThomasCH]

Hi, the 20,000 is only the size of history showed in the list, not the number of files which are synched. KR Thomas

[MidasTouch]

Hi all and thanks for this information,

My problem at the moment is, that Cloud Sync is stuck at "Currently syncing 1 files.". The ".paper" and "Untitled.paper" hints did not help. I presume, that other extensions are an issue. I will try and generate a log file and figure out if that is the case. In the mean time I am very happy for other ideas and/or alternative software recommendations for the Synology DiskStation, as Cloud Sync seems to be really buggy....

[MidasTouch]

Just a quick update:

Log files can be generated this way (took a long time) https://help.backblaze.com/hc/en-us/articles/114094187054-How-to-Gather-Logs-for-Hyper-Backup-or-Clo...

The then downloaded file "debug.dat" needs to be renamed to "debug.zip" and unzipped. Then it becomes readable. However, there are so many log files (200+) that it is impossible for me to find out where to look for conflict files. A Google search did not help. I guess, I will give up on this for the time being.