The undo operation is not allowed

[blr12]

Please could someone advise me on how to restore deleted content from DropBox? 

Yesterday another team member deleted the files on the business account which I had uploaded. They are still visible in the recents section, but not the deleted section. When I click on the file and request to restore it, it comes up with a message 'The undo operation isn't allowed'. Please could you advise on how I can get the files back on the drop box account, as currently I keep getting the same message appearing! 

Note: I have gone through the deleted files, they are not there. The files are only present in 'recent' and I have already requested to restore but not working. The files were only deleted 2 days ago, and we have a business account.

Thank you

[Daphne]

Hi there @blr12, I hope you're well today!

As you mentioned that you still see the file within Recents, is it possible that the file was moved instead?

On the website, moving a file would be seen as a deletion event from the original location, and an addition event in the new location.

To check this, if you check the Events page here, what action(s) do you see related to this file?

Looking forward to your reply!

[blr12]

Thanks for your reply. Yes the files have definitely been deleted as when I click on them it says that ‘this file has been deleted’ in a red box.

[Daphne]

Thanks for getting back to me here @blr12!

Can you send me a screenshot of that error?

Also, where are you accessing the file from to click on it? Is this from the Recents tab?

[blr12]

Edited by moderator

[blr12]

Does this help you figure out how to recover the files? Please help!

[Daphne]

Thanks for the screenshot there @blr12!

From what I can see, these are team folders, which can only be deleted or managed by the Team Admin.

If the Team Admin has deleted/archived the team folder, or removed your access, then they'll need to revert this change.

As you don't have the Admin Console as an option from the left panel, that would suggest you're a team member, in which case I'd suggest reaching out to your team admin.

If you're not sure who this is, you can find this out with these steps.

[blr12]

Hello

Thanks for getting back to me. I have just logged onto the admin account for our Dropbox account and followed the same process to restore the files, but the exact same message appears.

Is there another way to restore these files please?

[Daphne]

Can you go to the Admin console from the panel on the left, and click "Team folder" from the left panel again @blr12?

From there, do you see the folder? Are you able to take any actions on it?

[blr12]

Just gone to that section, and when I click on the 'show deleted files', the files come up. It only gives me two options which are, restore or delete permanently. When I click restore, it loads for a second and then comes up with the message 'cant restore ... here because it was moved'. However I haven't moved it anywhere, and when I go into the deleted files, it comes up with the unable to restore message. 

Is there another way to restore these files from your end please?

See attached screenshot for message at bottom :