This is cruel and unusual

[DRAGONNIGHTMARE]

I can't retrieve one folder from dropbox account. Everything keeps syncing, it ocmpletes, starts again, 55k files waiting to sync, i dont even know. 13 years of my work gone. I had surgery last week on my arm for a nerve injury. Second surgery this year. I've spent all my recovery time typing back and forth to support. I don't know. I can't work. I can't process payroll. I can't do anything and im not recovering. There's no phone number for a phone call. two days of this. a complete bottleneck to my productibvity and a totaltoll on mymental health. ill never ever let drop box handle my files again. 

[Lusil]

Hi @DRAGONNIGHTMARE, thanks for reaching out and I'm sorry to hear about your frustration. 

Could you let me know what happens when you try to restore the folder in question?

If you get any error messages, take a screenshot of them and send them along. 

Also, if you're still seeing that the desktop app is syncing, check what comes up when you hover over the Dropbox icon that's next to your computer's clock. 

Finally, since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)? 

Give me a nudge whenever you get the chance to look into this. Thank you!