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Trying to delete a folder and notifications that constantly reappear on my desktop app

Trying to delete a folder and notifications that constantly reappear on my desktop app

just m.
Explorer | Level 3

I have a plain folder on my dropbox where all my folders are, everytime I delete it, it comes back after reboot! does not show up on my phone just PC.     Location:  C:\Users\admin\Dropbox 

 

what is this and how can I get rid of it? 

 

thanks in Advance!   Rina :heart_eyes:

17 Replies 17

Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

Lusil
Dropboxer

Hi there @just m. - thanks for reaching out to us. 

 

Out of curiosity, do you see this folder when you sign in via the website?

 

Could you also let me know what the Dropbox icon (that's next to your computer's clock) reads when you hover over it? 

 

Keep me posted, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

just m.
Explorer | Level 3

Yes after DB syncs it will show up in my folders everyime after reboot when I delete it!

 

and when I hover over DP icon it says: up to date - 98. 3. 150 v

 

its just a plain folder with no infomation on it, it wont even open!

Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

Lusil
Dropboxer

Thanks for confirming that for me, @just m.

 

Could you also send me a screenshot (without any personal info) of what the folder looks like when you try to open it? If you get any error messages, please include that in the image. 

 

If you have trouble attaching it in your next reply, you can also send me the screenshot via a shared link. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

just m.
Explorer | Level 3

Untitled.pngUntitled2.pngUntitled3.png

Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

just m.
Explorer | Level 3

There are 3 photos I sent, let me know if you got them!?

 

This folder will not delete it just comes back after reboot, please help me get rid of this, I have not donwloaded anything new to db in the last year, so I have no clue where this came from, came about 2 months ago! 😞

Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

Lusil
Dropboxer

Thanks for the screenshots, @just m. - they definitely help in having a better understanding of your concern!

 

The .dropbox file is used by the desktop app to store certain info about your regular and shared, which should be hidden from view.

 

You should be able to hide it by going to your Properties and unchecking the option to Show hidden files. You can find more info about how to do this, here

 

Let me know if this helps!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

just m.
Explorer | Level 3

Yes that worked, thank you so much!!! :heart_eyes:

 

[personal information removed as per Community Guidelines]

 

...But I have one bigger problem!!

I have these 3 notifications that show up on my app on my phone and on my pc , I never asked for these and have no clue who these spammers are, but it's porn and these are photos that show, and I have a 10 daughter that has seen them, and there is no way to get rid of them!! On my phone you cant delete them, and on my pc you can but they come right back after reboot, please help me, dropbox should have a way to remove these porn photos for good! *** sending a screen shot! Thank you!

Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

Lusil
Dropboxer

Thanks for getting back to me, @just m. 

 

If you've already tried dismissing them, you can check out this thread for some additional input, where other users have reported a similar experience. 

 

Let me know if you have any other questions, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I'm trying to delete a folder an it's coming back all the time. Any clues?

just m.
Explorer | Level 3

I dont see any fix for this!!

 

I cant believe DP can not fixed this in years now, so my child has to see porn now!!

 

we should be able to delete these!!!!

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    Lusil Dropboxer
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    just m. Explorer | Level 3
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