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Trying to recover a file

Trying to recover a file

DREAMSLOTH
Explorer | Level 4
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I recorded an interview in 2014 that was saved to my Dropbox account, and I kinda forgot about it until I started to refresh my portfolio.


I have the exact URL for the file [Removed as per Community Guidelines], which was originally made available to the public. However, the file appears to have disappeared from my account.

 

I don't believe I ever deleted the file, so I'm not sure why it would be gone. Can anyone help me figure out if there's a way to recover the file? The steps from the chatbot were not helpful, unfortunately.

 

Thanks in advance.

10 Replies 10

Hannah
Dropbox Staff
Go to solution

Hey @Mesaboy1969, I'm sorry to hear about this. 

 

Is it possible that you're looking at a different Dropbox account, than the one the files were in?

 

To check this, you can look through any other email accounts you might have, to see if you've received any Dropbox emails and compare the address to the one you see in your account settings.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Hannah Dropbox Staff
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    Mesaboy1969 New member | Level 2
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    DREAMSLOTH Explorer | Level 4
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    Nancy Dropbox Staff
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