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OS: Mac OSX High Sierra (10.13.4)
I just now upgraded from Dropbox Plus to Dropbox Professional.
Then I clicked "Enable Smart Sync."
Then I clicked "Open Preferences."
Then in Preferences pane, I clicked "Allow" (to the right of "System software from developer 'Dropbox, Inc.' was blocked from loading.")
Then nothing happens.
So Smart Sync will not activate.
How do I fix this?
Thanks in advance!
Hey there @jimdolphinrecht - thanks for using Smart Sync!
Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew.
Last but not least, please take a look at this thread where some users have reported inability to activate Smart Sync. You can also find this in our "Know Issues" section.
Let me know what you find and we'll take it from there Jim. Thank you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @jimdolphinrecht - thanks for using Smart Sync!
Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew.
Last but not least, please take a look at this thread where some users have reported inability to activate Smart Sync. You can also find this in our "Know Issues" section.
Let me know what you find and we'll take it from there Jim. Thank you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thank you. Restarting appears to have fixed it.
Glad to hear that Jim ( @jimdolphinrecht). If you ever have any other Dropbox questions, you know where to post them
Cheers!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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