cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Should we modify the Sharing experience to reduce the steps it takes to share files and folders? Tell us your thoughts right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

Urgent: external storage and how to restore missing folders and files

Urgent: external storage and how to restore missing folders and files

HYPrep
New member | Level 2

Hi everyone,

 

I recently re-installed Dropbox on an external SSD hard drive due to a size limitation of my laptop hard drive. This Saturday afternoon, I unplugged the SSD and this caused Dropbox to delete folders and files. I since came across this post (https://www.dropboxforum.com/t5/Dropbox-files-folders/Best-Practices-For-Syncing-To-External-HDD/td-...), which recommends against using an external drive for Dropbox.  

 

What's the best way to restore all folders and files? I really appreciate your help!

1 Accepted Solution

Accepted Solutions

Re: Urgent: external storage and how to restore missing folders and files

Здравко
Super Collaborator | Level 20

You just made me recall, can you vote my idea here up?

Благодаря! 😉

View solution in original post

8 Replies 8

Re: Urgent: external storage and how to restore missing folders and files

Здравко
Super Collaborator | Level 20

Hi @HYPrep,

Storing on external storage isn't a problem on itself. Dangerous is to let Dropbox folder (or part of it, where possible - depends on your OS) without actual place, as in your case. In such situation Dropbox application "thinks" you have removed your files and, of course, syncs this action (the removal). There is such risk while using external storage; that's why the usage is discouraged.

Your files should be still in your "deleted files". 😉 Check there and restore.

Good luck.

Re: Urgent: external storage and how to restore missing folders and files

HYPrep
New member | Level 2

Thank you, @

 

 

 

 

Re: Urgent: external storage and how to restore missing folders and files

Здравко
Super Collaborator | Level 20

Hi again @HYPrep,

1. What about "Rewind Dropbox" feature? Get in yours "All files" and try the rewind:

изображение.png

 

2. Hm... I'm not sure what exactly you mean "". Anyway... There isn't a specific settings affecting that, unfortunately.


@HYPrep wrote:
...

While your SSD is still connected, you don't have any problems. Just keep it connected whenever you are running Dropbox. If you need to unplug it for some reason (maintenance for example), this could be performed either while your computer is off or while Dropbox application got quit. Make sure Dropbox application can't get run in any way while the disk is disconnected!

Hope this sheds additional light. 😉

Re: Urgent: external storage and how to restore missing folders and files

HYPrep
New member | Level 2

Hi @

 

 

 

Re: Urgent: external storage and how to restore missing folders and files

Здравко
Super Collaborator | Level 20

Yes, of course. You can use "Rewind" for every one folder and/or "Version history" for every one file. 😉

You should ask some dropboxer why is that "greyed out", if you want.

Re: Urgent: external storage and how to restore missing folders and files

HYPrep
New member | Level 2

@

 

Re: Urgent: external storage and how to restore missing folders and files

Здравко
Super Collaborator | Level 20

You just made me recall, can you vote my idea here up?

Благодаря! 😉

Re: Urgent: external storage and how to restore missing folders and files

HYPrep
New member | Level 2

@

 

Who's talking

Top contributors to this post

  • User avatar
    HYPrep New member | Level 2
  • User avatar
    Здравко Super Collaborator | Level 20
What do Dropbox user levels mean?
Need more support?