And, i'm sorry but that's NOT what happened.
in the following, "___" replaces confidential alphabetical characters I cannot publish here
1). I rename "___ Clients" to "___ Clients & Output"
2). Two Windows 10 Machines complete the change on their folders, completely, all is ok
3). A third Windows 10 Machine, when switched on, keeps both folders and never completes the change
4). I ask for urgent support on a chat, panicking because I've lost my folders, I am told that this is because dropbox cannot cope with a "&" character
5). I rename "___ Clients & Output" to "___ Clients and Output"
6). I move all remaining folders from the old "___ Clients" to "___ Clients & Output"
7). I await dropbox saying it has completed its' sync
7). I delete "___ Clients" folder
8). The above folder, repeatedly, keeps re-creating itself, and certain files within it also. I keep deleting it, it keeps re-installing itself.
9). I ask support to fix this, because if Windows let me rename it with a "&" character, but dropbox can't handle it and starts spewing files and folders everywhere, then it should handle the error. It should warn the user that it can't handle it, and should stop work before it starts messing up more folders and files.
10). I am very concerned I have been loosing other files and foldres, which I have long suspected, because I regularly loose files I know very well that I stored in dropbox and it said it had sync'd and uploaded them, so I am very worried.
11). Support guy keeps going in circles not understanding my question, asking same questions over and over again in circles, While I keep asking him to escalate to someone who speaks english or actually reads my email
12). Support guy keeps talking rubbish
13). After 10-15 emails he says that it was NOT the "&" character, and this can be handled ok by Dropbox. !!! The whole support issue was completely wrong!!!!! So there is some other bug. I yet again ask the support guy to escalate and hear nothing.
14). I use your online chat bot and ask for complaints department
15). you terminate the chat
16). I ask again on another chat session
17). You send me a webpage of contact details, none of which get you to a complaints department or a tehcnical support department that actually have sufficiently working brain cells to read and understand my issue - and again just terminate the chat
It's obvious I'm only talking to a computer no matter how much i try to beg for help or escalation. There's no way to get meaningful help so I've had to make as big a noise as I can to get this fixed.