cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: What happens to my files that were stored online when l failed to continue my subscription?

What happens to my files that were stored online when l failed to continue my subscription?

Makcyee
New member | Level 2

I had a Dropbox account to save space on my computer. l failed to renew my subscription due to lack of funds and my files will no longer open as they were saved as online files. Have they been deleted on the online server or l can get them back if l pay the new annual subscription?

1 Accepted Solution

Accepted Solutions

Mark
Super User II

Hi @Makcyee 

Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

4 Replies 4

Mark
Super User II

Hi @Makcyee 

Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Makcyee
New member | Level 2

I see them on the explorer files on my pc but l cant open them, they act like they are corrupt or rather have an x on them and fail to open. But thanks for response. What if more than a 6 months has passed without renewal, will it still be fine as l was downgraded.

Mark
Super User II

You didnt answer my question - you need to see if you can see them at www.dropbox.com/home. THAT is where they will download from and so THAT is where you need to be checking. 

 

And after 6 months you may find not all are recoverable - Dropbox does delete files to bring people back under quota, hence me saying, check online to see what is available first. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Makcyee
New member | Level 2

Hi, l understood your question now and checked, yes l can find the documents at www.dropbox.com/home.

Thanks so much.

Need more support?