When I want to edit a document, it reformats it

[recca380]

When I want to edit a document, it reformats it. Turns several paragraphs into one large one.

[Mark]

Where are you editing @recca380 ? In what app or program etc. 

We need more info here. Remember we cannot see over your shoulder. 

[recca380]

Documents in Dropbox paper

[Walter]

Hey @recca380, sorry to jump in, but can you clarify the platform you're using when you notice this?

Is it the Dropbox app, the Dropbox Paper app, or maybe a web browser? 

If it's the latter, have you tried clearing its cache or using another one? 

Keep us posted!

[recca380]

Dropbox paper on android, yes I've cleared the cache.

[Walter]

So, you're using the Dropbox Paper mobile app for Android OS to edit your Paper files. 

May I ask if this persists for all of your Paper docs or only a specific one @recca380?

Do you get any different results if you use a web browser to do this instead of the app? 

[recca380]

Persist for all of them, only does it on the app. Can't remember if I mentioned Android. I have version 304.1 and I have cleared the cache.

[Hannah]

Hey @recca380, have you tried uninstalling the Paper app, restarting the device and then reinstalling it, to see if that helps?

[recca380]

Thought I tried that, so I did it again, still doesn't work.

[Nancy]

Hi @recca380, and sorry for jumping in. 

Do you mind if we open a ticket for you, in order to look into this further?